We’ve noticed that there are plenty of guides for new businesses setting up their social media online but nothing really tackling what needs to be covered if you close your business down or even parting with your social media company.

Deletion of Facebook, Twitter and Google+ accounts is fairly simple and there are some good step-by-step guides out there.

cancel social mediaFacebook

There are two options here either deactivate your account or delete it permanently.

Deactivating is basically the same as deleting, except that all your data is retained, but not visible until you reactivate.

To deactivate:

  • Visit your Account Settings
  • Choose “deactivate account”
  • Fill out the form, and click “Deactivate My Account”

To delete:

But do keep in mind that once deleted you will not be able to reactivate your account or retrieve any of the content or information you have added.

For more details, follow Facebook’s instructions

Twitter

To deactivate your account:

Go to your “Settings” page. On the bottom left of the “Account” tab, there is a “Deactivate my account” link. Click it, and confirm. Note that your username and email address cannot be used for another Twitter account until 30 days after the account has been deactivated. In case you change your mind you have 30 days to reactivate your account, otherwise it is permanently deleted.

Twitter’s step-by-step instructions can be found here – deactivate your twitter account and reactivate your twitter account

Google+ Business Page

If you decide to delete your Business page, you need to bear two things in mind:

  • Deletion is permanent and can’t be undone
  • Only the page owner can delete a Google+ page

When you delete a page, everything is deleted and any record of who followed or managed the page are deleted with it.  The only exception is “local pages” where Google may retain business information from that page and may continue to show information about that business on Google.  So if your business is closing, make sure that you report it as closed, using Report a Problem, before deleting the page.

Before you can delete your Business page, you must disconnect or delete any YouTube channels connected to it.

To delete a page:

  • Log in to Google My Businessand choose the page that you’d like to manage.
  • Select Settings from the left-hand ribbon.
  • Scroll to the bottom of the page and choose Delete page.

 If you find yourself parting from your social media team (Red Desk give our clients the option to manage the social media themselves), you need to also bear in mind the following:

  • Are you the page owner of the Google+ Business Page? You can transfer the ownership of this (remember only the page owner can delete the page).
  • Do you have a shared Dropbox folder? Ensure that the social media team are removed – log in online to Dropbox and check who the folders are shared with.  Simply click on the “invite to collaborate” option and you can delete the relevant people.
  • Did you give your social media team access to your website? If so, it is best to change the password. If you can’t do this, your webmaster should.

We hope you won’t have cause to close down your social media accounts but if you need assistance, do get in touch.

 

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